Director of Sales Operations

The Director of Sales Operations is responsible for managing the sales center(s) (FOH and BOH) the sales administration team and supporting the Sales Director Head of Sales in leading DORs (Dream Outdoor Resorts) sales department. In the absence of the Sales Director Head of Sales the role takes on delegated authority over the team. Key responsibilities will include transaction coordination escrow management CRM regulatory and legal policies & procedures compliance and assisting with business growth objectives integrating with hospitality operations and helping develop budgets and business plans.

The role ensures that all sales administration and customer service functions comply with Dream Outdoor Resorts standards and regulations. This includes overseeing systems databases and onsite sales activities as well as managing contract documentation escrow loan servicing and reporting for sales transactions and buyer upgrades and customizations.

What You Have Already Achieved (Requirements)

• Must have a minimum of five years of experience in a real estate brokerage or new home sales management role.
• Previous experience supervising administrative staff in real estate is required and outdoor hospitality RV resorts or timeshare is preferred.
• Bachelors degree in business administration is a plus.
• Must possess exceptional people leadership skills and be able to interact with all levels of employees and customers.
• Must have excellent written and verbal communication skills.
• Must have excellent organizational and time management skills.
• Strong computer and math skills required. Must be able to track and critically evaluate the performance of processes and employees (individually and combined).
• Reading writing and oral proficiency in the English language.
• Some travel required.
• Must be highly proficient in Microsoft Office Suite Google Workspace and CRM systems. MLS experience is a plus.

What You Are Great At (Responsibilities)

• Assists in the development implementation and achievement of the annual budget and assists in management of business practices as responsibly as possible to achieve the performance goals.
• Develops team through regular performance reviews career development planning recruitment and retention.
• Ensures smooth flow accuracy and completeness of all documentation necessary to the sales administration department functions i.e. Front Desk documents escrow and loan processing and closings of all sales in accordance with regulatory requirements and procedures prescribed by the Director of Finance.
• Oversees in the daytoday management of sales operations including training of sales personnel as it pertains to the sales presentation discovery and lead inventory management processes sales probability reporting and client/owner profile reporting and database management.
• Monitors and reviews all aspects of the sales process through lead management tour recaps sales probability reporting and each sales associates database management.
• Assists in the recruitment training motivation and coaching of all employees including commissioned sales staff in order to maximize individual performance and productivity.
• Ensures policies procedures reporting and system records in place to maintain owner and lead databases.
• Ensures that pricing information and project inventory is being accurately maintained and acts as a liaison with legal counsel for all project registrations. Provides monthly inventory updates
• Assists with leadership and direction of all personnel to ensure Dream Outdoor Resorts and project standards policies and procedures are in place and adhered to on a consistent basis.
• Develops and maintains working policies and procedure manuals for the Sales and Sales Administration departments.
• Ensures procedures are in place and measured to deliver a guest experience that meets or exceeds guest expectations.
• Acts as signing agent on worksheets and contract documents.

What Youre Motivated By:

• Making an impact. Whether its the residents who call our Thriving Communities home the investors who trust us to be stewards of their capital or the sponsors we work with to 10x their business everything we do is about making an impact.
• Challenges. You see roadblocks as opportunities and are proactive in finding solutions.
• Growth. Weve been named to the Inc. 5000 as one of the FastestGrowing Private Companies in America for eleven consecutive years.

Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities.

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe attainable housing.

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big Hairy Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5000 Thriving Communities becoming one of Americas 100 largest private companies.

Our Culture:

• We work hard marching towards ambitious goals driven by a purpose thats bigger than ourselves.
• We are impactdriven seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees investors and partners.
• We are disciplined following our exclusive Elite System to develop personally and professionally.
• We strive to Live Fully finding fulfillment in all areas of our lives.

Our Core Values:

Driven For Greatness: We are driven by the pursuit of knowledge and the paramount importance of a growth mindset cultivating greatness both personally and professionally.

Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith family friends freedom fun fulfillment fitness and finance. . We are intentional with our time integrating the 8fs of our life to achieve our goals & Gods goals.

Grit: We have the endurance and unshakable commitment necessary to achieve our visionary longterm goals.

Community: We elevate the greater good over individual interests magnifying our impact and cultivating thriving relationships with investors sponsors residents and our colleagues.

Authenticity: We are true to ourselves and others steadfast in our beliefs and values. We hold ourselves and others accountable fostering open dialogue to propel growth.

Prepared to Win: We apply discipline to our thoughts and our actions which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win and are prepared for volatility and challenges.

Kingdom Impact: We share Gods love and transformative power through our labor serving everyone in Gods likeness. The world will know God more through our work and how we do it.

TwentyMile March: We march towards clear welldefined goals and objectives with unwavering focus constantly evaluating our performance and course correcting as needed.

Stewardship: We are guided by our commitments to those who trust us with their capital their communities and their careers .

Servant Leadership: We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest empowering growth accountability and a founders mentality with team members regularly asking What else can I do to achieve the desired results

Benefits and Perks:

Unlimited PTO health/dental/vision/life insurance 401(k) matching learning/educational incentives Volunteer Time Off wellbeing programs company events self improvement/productivity tools & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application please contact HR at . Offers of employment are conditional upon satisfactory completion of preemployment background verification (including EVerify. California applicants can view our California Data Privacy Policy here.

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