Key Accounts Manager
Key Accounts Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Client Relationship Management: The KAM works closely with key clients to ensure their needs are met and maintain longterm mutually beneficial relationships. They often serve as the primary point of contact between the client and the company.
- Strategic Planning: Developing account strategies to understand the clients business goals and aligning them with the companys products or services. The KAM must forecast client needs and plan accordingly to ensure success.
- Sales and Revenue Growth: Identifying upselling or crossselling opportunities to increase revenue from existing key accounts. They are often tasked with setting sales targets and ensuring these targets are met or exceeded.
- Problem Solving and Issue Resolution: Addressing any challenges or issues the client faces ensuring prompt resolution to maintain customer satisfaction.
- Collaboration with Internal Teams: Working closely with marketing product development customer service and other teams to deliver the best service to key clients. They ensure that clients specific needs are communicated across the organization and that the necessary resources are allocated.
- Contract Negotiations and Renewals: Overseeing contract terms renewals and sometimes renegotiating agreements to ensure both the client and the company are satisfied with the partnership.
- Reporting and Analysis: Regularly monitoring account performance and providing feedback to senior management. This can involve reporting on sales progress market trends and customer satisfaction metrics.
- Communication Skills: Ability to build strong relationships and communicate effectively with clients and internal teams.
- Sales and Negotiation Skills: Expertise in identifying opportunities negotiating contracts and driving sales growth.
- Problem Solving: Quickly resolving issues to prevent client dissatisfaction.
- Strategic Thinking: Developing longterm plans to ensure account success.
- CustomerCentric Mindset: Prioritizing the needs and satisfaction of clients.
- B2B Sales: Businesses providing products or services to other businesses (e.g. manufacturing technology).
- Retail: Companies that sell to large retail chains or wholesalers.
- Finance and Insurance: Offering tailored financial products to highvalue clients.
- Healthcare: Managing relationships with large health organizations or pharmaceutical clients.
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Employment Type
Full Time
