Senior Account Manager
Senior Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Under the direction of the Account Director the Senior Account Manager has primary responsibility for helping and managing specific Account Services activities for assigned clients including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including client development and retention. This individual is also responsible for developing compelling briefs and Statements of Work (SOW) to guide internal team members and to leading internal crossfunctional core teams and clients on the strategic and tactical plan design and of innovative pharmaceutical advertising and marketing initiatives. In addition the Manager understands client challenges and leads internal and external core teams to conceptualize design and deliver novel solutions for clients needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development relationships and satisfaction and the overall strategy development and of assigned Accounts Services activities.
Job Duties
Primary responsibilities include:
- Develop and execute strategies to grow revenue that meets and exceeds assigned objectives including client development retention organic growth and annual planning
- Ensure that existing client revenue goals are achieved
- Lead the development presentation and selling of highquality deliverables
- Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field.
- Partner with Medical to provide bestinclass strategy and strategicallyaligned support
- Actively participate in client presentations selling and defending the agencys point of view
- Strong scientific and clinical skills and experiences
- Represent the organization in an appropriate manner
- Support the Account Director in new business efforts with potential clients
- Support the development and implementation of new business development opportunities as requested by the Account Director
- Support the Account Director in the creation and submission of RFPs proposals (proposal writing is required) and pitch decks
- Day to day lead for the internal crossfunctional core teams and clients on the strategic and tactical plan design and of innovative pharmaceutical advertising and marketing initiatives
- Demonstrated ability to manage key constituent relationships with over 2 million dollars of business
- Attend client meetings conference call and live and clearly and effectively communicate key learnings and action items to the team and client
- Manage client strategy and objectives in balance with needs of internal team and organization
- Initiate projects and serve as internal project owner or project champion
- Lead effort to define project strategic objectives and budget including completion of Strategic Brief (when applicable) Project Brief and all SOWs
- Lead kickoff meeting with clients vendors and/or key opinion leaders
- Review all deliverables to ensure project objectives quality standards and client expectations are being met and that project supports overarching strategy
- Monitor and manage assigned activities to ensure timely delivery of products and services
- Ensure all content/messaging and design is consistent with product strategy communications objectives and client expectations
- Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
- Be a positive force for enhancing the work culture consensusbuilding and internal communications
- Manage the budgets (eg forecast expenses accruals) for individual projects
- Develop client(s) SOWs or project initiation forms (PIFs) independently
- Monitor budget and hours and communicate financial details and changes in scope to client and management. Partner with client to resolve any financial issues.
- Verify that billing schedule milestones are communicated to Finance
Key Competencies
- Effective interpersonal skills with a strong focus on account services strategic marketing/advertising and businesses processes
- Ability to manage outcomes to winwin resolution
- Ability to present ideas and supporting rationale to internal and external teams in an effective manner
- A welldefined sense of diplomacy including solid negotiation conflict resolution and people management skills
- Effective leadership skills with a strong focus on account services strategic advertising/marketing and businesses processes
- High level of integrity confidentiality and accountability
- Demonstrated ability to manage key constituent relationships
- Able to identify key issues; creatively and strategically overcome challenges or obstacles
- Effective attention to detail and a high degree of accuracy
- Excellent analytical thinking planning prioritization and skills
- Strong marketing and advertising skills and experiences
- Expert communicator both verbally and in writing
- Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful story; is effective in a variety of settings and group sizes with clients peers subordinates and management; confidently expresses both data/facts plus more controversial topics; commands attention and can manage group dynamics
Qualifications :
Requirements
- Bachelors degree required
- Minimum of 3 years experience in advertising and account/client services support in pharmaceutical marketing
- History of successful management of more than 1 million dollars of fee/year
- Specific industry and/or therapeutic expertise is required
- Substantial experience leading print digital and video advertising initiatives
Working Conditions
- Ability to travel as client needs require
- Ability to attend and conduct presentations
- Ability to commit to extra and/or nontraditional hours as client needs
Additional Information :
Synchrony places high value on the wellbeing of its employees; therefore Synchrony team members are eligible for a comprehensive array of benefits including competitive salaries generous paid time off excellent health insurance family leave and a 401(k) plan with employer matching.
All your information will be kept confidential according to EEO guidelines.
EOE. Synchrony is not able to provide visa sponsorship for this role.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
