Technical Support Engineer
Technical Support Engineer
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Job Description
Your influential mission. You will...
- Troubleshoot technical issues as part of the second or third level of support and escalate bugs to the development team
- Interact with clients and developers in English mostly through chat Jira and email
- Monitor customer estates across the globe
- Reproduce technical issues and maintain endpoints in the customer support lab
- Be ready to produce reports on request
- Be part of a small and enthusiastic group of specialists
Qualifications :
Components for success. You
- Have excellent computer skills
- Have a keen interest in technology and resolving issues
- Have previous experience working as a technical support specialist
- Thrive to learn and expand your knowledge
- Arent afraid to work in a fastpaced environment
- Have very good written and spoken communication skills in English
- Are ready to take oncall shifts during nonbusiness hours based on an agreed schedule (after probation period for additional compensation)
Thrive in a culture that values...
- Professional challenges that keep you going
- Experienced and supportive people to work with and learn from
- Active lifestyle and promote mental wellbeing
- A lot of fun and engaging company and team events
- Worklife balance
- Wide range of benefits & bonuses
Additional Information :
VIDEOBET UNIT
Videobet is responsible for the development delivery infrastructure and support for more than 30000 gaming machines around the world. Our machines can be found in all kinds of venues from bookmakers and casinos to bingo halls and bars. By coupling cuttingedge technology for our platform and games with dynamic and responsive operational support processes Videobet is the world leader in the development and management of landbased server supported gaming systems.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
