Head of Operations
Head of Operations
Posted on :
23-03-2025
Employer Active
1 Vacancy
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Job Description
About Flashaid:
We are a fastgrowing health insurance startup committed to redefining the way people access and experience health insurance services. With a focus on customercentric solutions and technologydriven processes we aim to deliver efficient transparent and seamless health insurance solutions.
We are looking for a handson and growthoriented Head of Operations to lead our endtoend operations build key partnerships and drive excellence in claims service delivery and process management.
Key Responsibilities:
1. Operational Excellence:
- Oversee and manage claims processing ensuring accuracy compliance and customer satisfaction.
- Drive service delivery improvements across all operational tools and touchpoints.
- Streamline workflows and operational processes to enhance efficiency and reduce turnaround time.
- Establish robust SOPs for endtoend operational functions ensuring scalability and reliability.
2. Partnerships Management:
- Build and nurture strong relationships with health insurance partners ensuring alignment on goals and seamless collaboration.
- Develop and maintain strategic partnerships with healthcare providers including hospitals diagnostic centers and other service providers.
3. Leadership and Team Development:
- Lead mentor and grow a lean operations team to achieve high performance and accountability.
- Actively participate as a foot soldier in critical operations when necessary to ensure smooth .
- Foster a culture of ownership innovation and continuous improvement within the team.
4. Technology and Tools Integration:
- Collaborate with the technology team to enhance operational tools and implement automation for repetitive tasks.
- Leverage data and analytics to monitor performance identify gaps and drive datadriven decisionmaking.
5. Compliance and Risk Management:
- Ensure adherence to regulatory requirements and compliance standards across all operations.
- Proactively identify and mitigate operational risks.
Qualifications and Skills:
- Experience:
- 8 years of experience in health insurance operations with expertise in claims service delivery and process management.
- Proven track record of managing endtoend operations in a health insurance company or a similar startup environment.
- Experience in working with industry leaders like HDFC Ergo Acko ICICI Lombard or similar organizations is preferred.
- Educational Background:
- A bachelors degree in any discipline is required.
- BHMS or a medical background is an added advantage bringing valuable healthcare insights to the role.
- Skill Set:
- Strong leadership and people management skills.
- Excellent negotiation communication and interpersonal skills.
- Proficiency in operational tools and an aptitude for technologydriven solutions.
- Entrepreneurial mindset with a cando attitude ready to roll up sleeves and work on the ground.
What We re Looking For in You:
- A selfstarter who thrives in a startup environment with the ability to manage multiple responsibilities and navigate ambiguity.
- A strategic thinker with a strong sense of ownership and hunger for growth.
- An empathetic leader capable of building and nurturing meaningful relationships with stakeholders.
What We Offer:
- Opportunity to work in a dynamic fastpaced startup environment with a talented and motivated team.
- Exposure to building innovative solutions in the health insurance industry.
- Competitive salary and growth opportunities in a highimpact role.
communication,management,partnerships,insurance,service delivery,people management,healthcare,technology-driven solutions,entrepreneurial mindset,health,operations,interpersonal skills,negotiation,operational tools proficiency,leadership,health insurance
Employment Type
Full Time
Key Skills
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