Senior Manager Client Success Value Based Care
Senior Manager Client Success Value Based Care
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Job Description
Company Overview
Cohere Health is a fastgrowing clinical intelligence company thats improving lives at scale by promoting the best patientspecific care options using cuttingedge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn Startup; TripleTree iAward; multiple KLAS Research Points of Light awards along with recognition on Fierce Healthcares Fierce 15 and CB Insights Digital Health 150 lists.
Opportunity Overview
Cohere is looking for an experienced Sr. Manager Client Success of Value Based Care. In this role you will play a pivotal role in the growth and success of Coheres valuebased care solutions. You will act as both a solutions architect and a Sr. Client Success Manager ensuring our platform is expertly tailored to meet client needs while building longterm trusted relationships.
You will work closely with both prospective and existing clients understanding their needs and challenges and leveraging your expertise in our platforms clinical and technological capabilities to promote standardized solutions while also crafting tailored solutions when needed. You will also own the endtoend customer relationship postsale ensuring seamless implementation customer success and continued value delivery.
Last but not least: People who succeed here are empathetic teammates who are candid kind caring and embody our core values and principles. We believe that diverse inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive growthoriented environment that works for everyone.
What you will do
- Build and nurture relationships with key stakeholders within client organizations driving insights into their operations and ensuring the value of Coheres solution is fully realized.
- Work closely with the growth team to refine sales operations improve internal processes and ensure scalability as Cohere expands into new markets and customer segments.
- Support postsale efforts to ensure smooth client onboarding integration and longterm success.
- Assist in the development and implementation of best practices tools and processes that enhance both the client experience and operational efficiency.
- Collaborate with the sales and activation team to design and scope customized solutions for prospective clients in the valuebased care market.
- Develop a deep understanding of customer needs and Coheres platform including clinical workflows and technology components.
- Lead complex solution design processes translating customer requirements into actionable proposals and statements of work.
- Work closely with internal teams (e.g. client success product operations etc. to ensure that client needs are properly communicated and incorporated into solutions.
- Serve as the bridge between client success and commercial/ operational functions ensuring a seamless handoff from sales to implementation.
- Develop a deep understanding of each clients organizational structure business objectives and opportunities for improvement translating that understanding into a customized value proposition that Cohere can deliver against.
- Act as the client advocate within Cohere ensuring their needs are met while also acting as the subject matter expert on valuebased care solutions. Provide thought leadership to clients advising them on market trends best practices and how to leverage Coheres platform to achieve their goals.
- Document and share key account strategy insights and updates across internal teams including areas of risk opportunities and progress of monthly/quarterly initiatives.
- Become an expert in market trends impacting riskbearing entities including MSOs IPAs ACOs care management digital health and interoperability and apply that knowledge to both client solutions and internal strategy.
- Work with actuarial teams to quantify potential savings and value for prospective clients creating business cases that demonstrate ROI and impact.
- Partner with growth and product leaders to contribute to the development of Coheres strategy for expanding into the valuebased care market translating customer feedback into potential new product offerings or enhancements.
Your background & requirements
- 510 years of experience in customerfacing roles (such as account management customer success or similar positions) within valuebased care organizations healthtech companies healthcare consulting or health plans.
- Proven track record of building strong client relationships driving customer satisfaction and delivering measurable business results
- Expertise in navigating the complexities of valuebased care models including MSOs ACOs riskbearing entities and utilization management.
- Customerorientation and startup ready mindset; comfortable with ambiguity
- Highly collaborative and experience participating in teamled sales models
- Experience working with crossfunctional teams; project management experience a plus
- Excellent strategic communication skills equally adept at presenting prepared materials
- and speaking to relevant topics extemporaneously
- Adept at shifting between operational and strategic mindsets leveraging systems thinking
- to prioritize those activities that will most effectively solve your clients most important
- problems
- Highly organized with a systematic approach to time management
- Willingness to travel up to 25 of time
We cant wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.To us its personal.
The salary range for this position is $110000 to $130000 annually; as part of a total benefits package which includes health insurance 401k and bonus. In accordance with state applicable laws Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors including but not limited to qualifications for the role experience level skillset and internal alignment.
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Required Experience:
Senior Manager
Employment Type
Full-Time
