Senior Customer Care Representative
Posted on :
19-03-2025
Employer Active
1 Vacancy
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Job Description
Are you a customer service expert with a passion for delivering toptier support Do you have experience in Net Promoter Score (NPS) management and aftersales service If so we want you on our team!
What You ll Do:
- Handle customer inquiries complaints and service requests professionally.
- Oversee aftersales service ensuring customer issues are resolved efficiently.
- Manage and improve NPS (Net Promoter Score) by driving customer satisfaction initiatives.
- Coordinate with internal teams to enhance service delivery and customer experience.
- Maintain accurate records and follow up to ensure issue resolution.
- Identify areas for improvement and contribute to process enhancements.
Requirements
What We re Looking For:
- 3 years of experience in a customer care role specializing in NPS and aftersales service.
- Strong understanding of customer experience metrics and satisfaction strategies.
- Excellent communication problemsolving and multitasking skills.
- Ability to handle escalations and ensure a positive customer journey.
- Experience with CRM systems and customer feedback analysis.
What We re Looking For: 3+ years of experience in a customer care role, specializing in NPS and after-sales service. Strong understanding of customer experience metrics and satisfaction strategies. Excellent communication, problem-solving, and multitasking skills. Ability to handle escalations and ensure a positive customer journey. Experience with CRM systems and customer feedback analysis.
Employment Type
Full Time
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