Platform Administrator - Marketing
Platform Administrator - Marketing
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Salary Not Disclosed
1 Vacancy
Job Description
The team
The Platform Administrator plays an integral role within the Marketing Technology team aligning the platforms capabilities with the specific needs of marketing teams across APAC supporting eight geographies. The overall objective is to improve our capabilities in managing multifunctional relationships with our customers and to become more sophisticated and targeted in how we engage with them.
About The Role
The Platform Administrator focuses on the administration configuration and enhancement of Salesforce Marketing Cloud and Qualtrics using declarative (nonprogrammatic) toolsets to improve platform value maintain security and access controls and deliver business outcomes.
Key Responsibilities
Platform Administration & Maintenance
- Ensure the platform(s) are always on always safe by maintaining system reliability and security.
- Support monthly auditing tasks and action risk mitigation requirements.
- Conduct proactive system maintenance including Security Reviews Release Updates Health Checks and Optimizer assessments.
- Manage user access profiles permissions activation and deprovisioning.
- Lead all aspects of sandbox environment management and governance.
- Work together with the team to identify and fix problems when they arise bringing in additional support at the right time.
Campaign Support & Audience Insights
- Use Salesforce Marketing Cloud to derive audience insights and make recommendations for campaign improvements.
- Develop audience insights and proactively report on platform and campaign performance.
- Collaborate with marketing teams to optimize customer journeys and segmentation strategies.
- Support data integrations between Salesforce Marketing Cloud Qualtrics and other Martech platforms.
Qualifications :
Essential Skills and Experience
- Certified Salesforce Marketing Cloud Administrator.
- Salesforce Marketing Cloud Email Specialist certification.
- Experience managing and configuring Salesforce Marketing Cloud and Qualtrics.
- Experience creating solutions using configuration and declarative toolsets (Process Builder Flows Approval Rules Formulas and Validation Rules) on the Salesforce platform.
- Experience with SQL for data segmentation and querying in SFMC.
- Demonstrated ability to build complex journeys using Journey Builder for common use cases.
- Experience in reporting dashboards and insights generation within Salesforce Marketing Cloud and Qualtrics.
- Understanding of customer segmentation preference management and personalization strategies.
- Strong problemsolving skills and ability to diagnose and resolve platformrelated challenges.
Desirable Skills
- Familiarity with scripting languages such as AMP script and SSJS.
- Working knowledge of APIs and the Salesforce Marketing Cloud Connector.
- Basic understanding of REST/SOAP APIs for integrating external systems.
- Knowledge of customer experience and feedback management within Qualtrics.
- Ability to collaborate with multifunctional teams including marketing analytics and IT.
- Strong documentation skills to maintain system configurations and processes.
This role is ideal for a juniorlevel professional looking to build expertise in Salesforce Marketing Cloud and Qualtrics while supporting critical marketing technology operations across multiple regions.
Additional Information :
Perks and benefits
At SEEK we offer:
- Support of flexible working including a mix of office and work from home days depending on your role.
- The opportunity to work from anywhere for up to 4 weeks per financial year
- Casual dress every day
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.
For this role only those with eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
