14

umniah Jobs

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14 umniah Jobs


Since its launch in 2005, Umniah continues to gain prominence as one of the region’s fastest-growing and most reliable telecommunications providers. Offering a diverse array of high-quality mobile, internet and enterprise solutions, Umniah has cultivated a loyal customer base of around 3 million customers in one of the region’s most competitive markets.A subsidiary of Bahrain’s Batelco Group, Umniah quickly earned a reputation for firsts shortly after its inception. The operator was a pioneer in introducing cutting-edge communication technologies that effectively democratized broadband connectivity for both personal and enterprise use. Today, the operator is hailed a leader in embracing the modern digital revolution with an emphasis on core technologies like security, cloud computing, mobile payment, and others.Over the years, the operator has invested hundreds of millions in the launch of its LTE 4G and LTE Fixed networks, which operates to deliver ultra-fast broadband connectivity to homes and enterprises nationwide. The operator also continues to play a critical role in Jordan’s transformation toward high-bandwidth internet in both homes and businesses, and was a pioneer in delivering fiber-based internet services to Jordanians, offering price-competitive bundles at speeds reaching 300 Mbps.In 2019, in another groundbreaking achievement, Umniah and the Jordan Electric Power Company (JEPCO) signed an agreement to establish a new company that will create the infrastructure for a large-scale fiber optic network servicing the areas operated by JEPCO, delivering wholesale high-bandwidth internet services to telecom companies and service providers, eventually reaching more than 1.4 million homes and businesses. In addition to being a Cisco Master Cloud and Managed Services Certified Partner and boasting several ISO certifications, the operator has also signed unprecedented partnerships with international players like Fortinet MSSP and Microsoft CSP to continue broadening the exclusive features of its enterprise services.

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1

Umniah - Amman - Jordan
0 - 8 years
JOD 123 - 123
Jordan / 0 - 8 / JOD 123 - 123

Manage and guide the Security Operation Center team Assess, plan, and enact security measures to help protect the organization and external customers from security breaches and attacks on its computer networks and systems. Less

Manage and guide the Security Operation Center team Assess, plan, and enact security measures to help protect the organization and external customers from security breaches and attacks on its computer networks and systems.

2

Umniah - Amman - Jordan
2 - 0 years
JOD 123 - 123
Jordan / 2 - 0 / JOD 123 - 123

Manage card operations activities including payments processing, settlements, mailings, stock management, and associated support functions. Analyze customer dispute cases, fraud, and other cases received from card customers and market stakeholders Liaise and engage with processor (MPTS) for investigations, troubleshooting, communication, and related cards operations . Liaise and engage with market acquirers for investigations, troubleshooting, communication, and related cards operations. Execute card activities and reconciliation processes effectively to ensure proper settlements & reconciliation with the finance team and 3rd parties. Participate in the deployment/development plans of the card systems, procedures and team Support in card issuers’ operations and inquiries. Handle cards stock management and related reporting. Test and evaluate new or proposed enhancement regarding the card operations system/ gateway. Less

Manage card operations activities including payments processing, settlements, mailings, stock management, and associated support functions. Analyze customer dispute cases, fraud, and other cases received from card customers and market stakeholders Liaise and engage with processor (MPTS) for investigations, troubleshooting, communication, and re More..

3

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other departments needs upon request, and as per coordination with team leader.\ Less

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other depa More..

4

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Manage end-to-end product life cycle Segmentation and develop required products and services for each segment. Define the right value propositions (target segments, offers differentiation, vertical specialization,…etc) Prepare sales collaterals, promotions demand generations Provide sales enablement training sessions within the belonged products to the direct sales team Provide short and long term market forecasts, reports, and trends to assist business development in the acquisition of SMEs clients Perform industry and competitive analysis to enrich and enhance sales achievements Perform ongoing tracking and reporting on segment marketing initiatives Develop and execute SMEs marketing plans that may include email campaigns, participation in industry conferences and events, webinars, and website updates Less

Manage end-to-end product life cycle Segmentation and develop required products and services for each segment. Define the right value propositions (target segments, offers differentiation, vertical specialization,…etc) Prepare sales collaterals, promotions demand generations Provide sales enablement training sessions within the belonge More..

5

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other departments needs upon request, and as per coordination with team leader.\ Less

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other depa More..

6

Umniah - Amman - Jordan
8 - 10 years
JOD 123 - 123
Jordan / 8 - 10 / JOD 123 - 123

Implement the operations and support processes and tasks in compliance with regulatory instructions and company’s SOP’s. Set the targets and KPIs on team and individual level and ensure they are met. Manage day-to-day tasks/job assignment and delegation, monitoring performance and quality of duties execution. Develop work schedules on long term (i.e. week(s)/month(s)). Liaise with other departments heads and support in operational cross-functional matters. Involve in managing and planning projects handled by operations team. Share expertise and knowledge of the company’s operations to the operations team, develop teams’ competencies and ensure their sufficient understanding to the assigned tasks and duties. Ensure operations’ team continuous development and update inline with market evolvement. Build management-level reporting. Represent the company fronting Central Bank, international entities, high-value segment accounts, for operational concerns. Less

Implement the operations and support processes and tasks in compliance with regulatory instructions and company’s SOP’s. Set the targets and KPIs on team and individual level and ensure they are met. Manage day-to-day tasks/job assignment and delegation, monitoring performance and quality of duties execution. Develop work schedules More..

7

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Develop tools for exporting, importing data, transfer and loading data Develop data models, algorithms and machine learning models to resolve business issues Participate in developing and implementing development tools for action execution and integrating actions with required systems and platforms Develop and implement descriptive analysis using Umniah existing datasets Participate in tuning Umniah NLP engine Work closely with Data Engineering team for data mining and data reporting Generate and develop report using existing Umniah datasets that will bring more insights about operation, customer experience and other requested values Utilize visualization tools for developing dashboard Participate internally in developing Umniah Data governance and data policies Develop programs using R Language or Python Import and export data using latest development kits (ETL) Manage data modeling projects internally and with vendors Less

Develop tools for exporting, importing data, transfer and loading data Develop data models, algorithms and machine learning models to resolve business issues Participate in developing and implementing development tools for action execution and integrating actions with required systems and platforms Develop and implement descriptive analysis us More..

8

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Prepare quality assurance policies and procedures, interpret, and implement quality assurance standards and document management systems Develop automated Business Processes according to the applied and currently used BPM system Develop sampling procedures and directions for recording and reporting quality data and monitor risk management activities Collect and compile statistical quality data and review the implementation and ensure the efficiency of quality and inspection systems Plan, conduct, and monitor testing and inspection of materials and products to ensure finished product quality Perform quality internal audits and other quality assurance activities and investigate customer complaints and non-conformance issues Analyze data to identify areas for improvement in the quality system and develop, recommend, and monitor corrective and preventive actions Prepare reports to communicate outcomes of quality activities Less

Prepare quality assurance policies and procedures, interpret, and implement quality assurance standards and document management systems Develop automated Business Processes according to the applied and currently used BPM system Develop sampling procedures and directions for recording and reporting quality data and monitor risk management activi More..

9

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Develop a differentiated business strategy to accelerate market share in targeting different segments through in-depth understanding of customers, competition, and organizational capabilities Define and detail a go-to market program across all business segments such as customer acquisition, demand and supply side of each segment, business processes and technology platform Structure and own the annual B2B marketing plan including key phases of launch and expansion of each segment Own B2B revenues KPIs across all segments and pillars and ensure achieving B2B products revenues Develop and implement a B2B customer acquisition and retention strategy with relevant budget for each segment Work with other business units to enable customers to scale up their needs and loyalty in the B2B segments Coordinate with the Communications team to initiate marketing campaigns and promotional activities Less

Develop a differentiated business strategy to accelerate market share in targeting different segments through in-depth understanding of customers, competition, and organizational capabilities Define and detail a go-to market program across all business segments such as customer acquisition, demand and supply side of each segment, business proces More..

10

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Manage the IP Core and Transport planning teams to ensure maintaining optimal transport solutions across network entities. Design, plan and setup/expand new/existing network including ensuring that design conforms to SLA and ease of operation and maintenance. Design, plan, implement and configure various network element including Core, IP and Transport elements. Manage network capacity to ensure that the network meets marketing needs for Umniah customers and to maintain network performance up to the required standards within the available resources. Manage the lifecycle of the network and refresh equipment at appropriate times to prevent network failure and risks Upgrade and enhance the network performance monitoring and network management systems Evaluate new products and technologies for new services rollout. Keep abreast of new technologies and networking gear to improve the network and services offered to customers Work with Operations team on the commissioning of network. Review the existing work procedures regularly within the area of responsibility to enhance the productivity level Less

Manage the IP Core and Transport planning teams to ensure maintaining optimal transport solutions across network entities. Design, plan and setup/expand new/existing network including ensuring that design conforms to SLA and ease of operation and maintenance. Design, plan, implement and configure various network element including Core, IP and T More..

11

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Build business cases and feasibility studies to evaluate marketing ideas from commercial and financial perspectives to ensure their profitability and contribution to the market Conduct post evaluations for all approved marketing activities and cases to compare actuals with assumptions, share results with owners, and provide recommendations accordingly Build periodical dashboards and reports that show the segments' main KPIs and their performance to ensure being proactively alert of any potential declination in financial and non-financial KPIs Review the positioning of the company's products compared to the competitors, and the reaction of the distributing channels according to the market changes, to ensure marinating a competitive position in the market Monitor the profitability of the products and recommend corrective actions to ensure maintaining a growing profitable business Prepare in depth analysis related to the customer base and behavior, compare trends for different periods and segments, and provide recommendation based on results to assist in maintaining a growing profitable business Participate in automating the operational work Less

Build business cases and feasibility studies to evaluate marketing ideas from commercial and financial perspectives to ensure their profitability and contribution to the market Conduct post evaluations for all approved marketing activities and cases to compare actuals with assumptions, share results with owners, and provide recommendations accor More..

12

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Meet internal/ external stakeholders to discuss the technical aspects based on the business requirements. Build business requirement documents, scope of work, wireframes, high-level project plans, and validate software requirement specifications (SRS). Perform user acceptance test (UAT), quality assurance, product monitoring and evaluation for deliverables, trace and detect bugs and failures, follow up on fixing the bugs and failures. Research the local and global market practices and identify opportunities for potential developments/ enhancements to achieve higher level of customer satisfaction Perform detailed requirements analysis and ensure proper documentation of processes, and user manuals/ presentations Understand APIs and assist the external stakeholders in the integration and testing to ensure successful delivery and smooth launch. Manage UWallet, core banking management application, and core banking configurations, settings, services, and profiles. Less

Meet internal/ external stakeholders to discuss the technical aspects based on the business requirements. Build business requirement documents, scope of work, wireframes, high-level project plans, and validate software requirement specifications (SRS). Perform user acceptance test (UAT), quality assurance, product monitoring and evaluation for More..

13

Umniah - Amman - Jordan
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Contact potential or existing customers to promote Umniah’s new /existing product and services using redefined scripts. Enter call type coding, customer data, and tracking information accurately and ensure maintaining an up-to-date sales pipeline. Maintain updated knowledge of Umniah’s products and services in order to meet customers’ expectations and reply to their inquiries. Handle customers in a professional and efficient manner taking into consideration the objectives and KPIs. Cross-sell and up-sell Umniah’s products and services through advising customers on other products and services offered by Umniah to fulfill their requests and needs. Achieve sales target by identifying and selling prospects, maintaining long-term relationships with the clients, understanding and focusing on the needs of the clients and anticipating them in advance. Prepare frequent and ad-hoc reports . Perform other related duties as assigned by the direct manager. Less

Contact potential or existing customers to promote Umniah’s new /existing product and services using redefined scripts. Enter call type coding, customer data, and tracking information accurately and ensure maintaining an up-to-date sales pipeline. Maintain updated knowledge of Umniah’s products and services in order to meet customer More..

14

Umniah - Amman - Jordan
0 - 7 years
JOD 123 - 123
Jordan / 0 - 7 / JOD 123 - 123

Conduct project kick-off sessions, initiate, scope, budget and plan the handled projects. Attend meetings with corporates and project-based entities and represent UWallet in professional manner. Monitor projects and provide progress and business-analysis reports for the management. Receive the projects' raised cases and technical issues and communicate it with concerned parties to provide the required resolution. Implement/ handle the resolution steps for the handled cases and communicate the resolution and closure with the stakeholders. Less

Conduct project kick-off sessions, initiate, scope, budget and plan the handled projects. Attend meetings with corporates and project-based entities and represent UWallet in professional manner. Monitor projects and provide progress and business-analysis reports for the management. Receive the projects' raised cases and technical issues an More..