Technical Trainer

Job Description:

Responsibilities

• Collaborate and coordinate with ODST teams and functional areas, such as communication, user experience, service desk, process management, and organizational change management, to ensure end-user success.
• Create courseware materials with guidance from the Senior Trainer, such as training manuals, videos, audio recordings, quick reference guides, wikis, job aids, or similar materials as needed for in-house developed solutions. Analyze PCAOB purchased software products and provide sound reasoning for selection of training delivery method.
• Understand and implement the ADDIE method for the design and development of training solutions. Ability to organize, plan, and execute training solutions utilizing internal technology, including Teams, Webex, and Video Teleconferencing (VTC), for instructor-led training. Maintain courseware artifacts and materials.
• Review and improve training and development policies and processes, as needed.
• Support adoption and usage of technology within the organization, assisting ODST with meeting project objectives, and having projects on time and on budget to fulfill client needs.
• Work with the Technology Adoption team to deliver adoption services.

Qualifications

Education/Technical Expertise

Bachelor's degree in Instructional System Design or a related field or similar work experience

Minimum of 2+ years of technology training experience, including needs assessment, design,

development, delivery, and follow- up on training strategies.

Extensive, practical experience developing technology-based training programs through classroom/instructor-led training, online/computer-based training, off-site training, etc. (be prepared to show examples if requested).

Experience with COTS software-based training and curriculums and working with proprietary training programs

Familiarity using tools to make training materials, such as Articulate, Camtasia, and Snag It and implementing those tools to build training solutions for software platforms, such as SharePoint, Appian, and ServiceNow

Proven relationship skills, the ability to partner and work strategically with individuals internally and external to ODST to drive overall solutions, while managing issues and risks

Ability to communicate with audiences of different technical skills, knowledges, abilities, and interests. Lead training sessions without assistance from Senior trainer.