MS Teams Collaboration Expert
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Job Description
8+ years of experience in audio, video, and web conferencing services like Microsoft Teams, Zoom, Webex etc.
Proficiency in PowerShell
Ability to investigate and use Graph API to build automation
Proven analytical, evaluative, and problem-solving abilities are required
Proactive, independent, self-driven and works with minimal guidance
Excellent written and oral communication skills are required
Experience in creating and using databases and reports
Understanding of the network and bandwidth needs for video service/meetings to work effectively
Ability to effectively prioritize and execute tasks in a high-pressure environment is required
Desired:
Experience with PowerApps, Power Automate
Manage and support J&J Teams service end to end
Evaluate, document and test and deploy new Teams features considering security impact
Able to solve and analyze complex problems in a large-scale and complex environment. Reach out to end users, project team to provide support in complex cases.
Familiar with merger, acquisition, divestiture, and outsourcing scenarios with focus on Microsoft Teams, but not limited to
Escalate issues with vendor and get resolution
Use Power Apps, Power Automate, PowerShell and Teams/Graph APIs to enhance functionality and end user experience
Use Graph APIs to pull usage analytics to debug issues
Analyze Teams tickets to identify common themes and improvement opportunities and implement the changes to reduce the tickets
Proactively monitor VIP calls to identify any issues and identify the root cause and solution to improve
Create and maintain design documents, user guides, test scripts and other service-related documentation
Employment Type
Full Time
