Fraud Analyst-12851

Job Title : Fraud Analyst-12851

Location : Salt Lake City, UT 84121 United States

Duration :12 Months

Qualifications:

This will mainly be remote but there are times they will need to go in the office. should be based in Salt Lake or Tempe.

Processing of card Fraud and Disputes

Substantial understanding of the job and applies skills, knowledge and experience to complete a wide range of tasks.

Experience in processing MasterCard chargebacks.

Demonstrated skills, knowledge and experience of credit card risk management, credit card related regulatory compliance, and operations functions, including but not limited to monitoring, documenting and analyze information, think through difficult problems, and make critical decisions based on limited information. Minimizes risk exposure including credit and operating losses.

Responsibilities:

Responsible for processing and assessing MasterCard debit and credit card transaction chargebacks and representment of accounts in Card Services Portfolio. Interpret changes to dispute resolution rules as mandated by MasterCard resolution. Maintain accurate and proper documentation with dispute files and makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines. Provide suggestions for enhancing client experience along with mitigating loss and maintaining a high level of productivity and accuracy.

Analytical support of complying with Reg E and/or Reg Z guidelines. This role is responsible for processing, researching, and resolving cardholder claims while ensuring that all chargebacks are processed accurately and timely. Develop and maintain policy and procedures for handling dispute and fraud claims through the entire cycle. Monitor disputed transactions for possible fraudulent activity.

Works closely with internal and external clients, Card Services Management and third-party service providers to engage in the processing of fraud and dispute chargebacks. Including, but not limited to, evaluating, researching, decisioning, monitoring and communicating cardholder claims, mitigating loss and maintaining a high level of productivity and accuracy. Analyze and understand MasterCard rules and regulations, identifies gaps in processes and works to resolve gaps and complete process improvement. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

Responsible for generating cardholder correspondence in accordance with regulatory and network guidelines. Create notifications of case processing actions when deemed necessary. Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued. Serves as a primary contact and provides advisory support as an internal resource while maintaining the highest level of quality customer care.