Monitoring: Perform routine reviews of Production environment to determine monitoring gaps and to even our environments (MTF and PROD). Troubleshooting Ability to troubleshoot issues with ATM/ITM machines and its applications via email and phones (MTF and Prod)
Configuration management: Lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs). Support ATM installs, configuration changes and de-installs.
Project Implementations: Code deployment, configurations and customer support MTF and Production.
ATM Lab/Certifications:
ATM hardware and software certifications.
Manage, upgrade and facilitate ATM lab
IT Service Management: Incident, problem and change ticket management in remedy.
Documentation: Process improvement and maintenance of proof or evidence.
Audit and compliance: Quarterly Regulatory Audit per mastercard standards.
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