Administrative Assistant

Responsibilities will include but not be limited to:

Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange.
Maintain off-line sales systems as required
Responds to customer pricing requests per established price list.
Interacts with other departments as required (order status, delivery updates, warranty & quality).
File and maintain documentation.
Interfaces with customers on a day-to-day basis.
Over-time may be required with little or no notice to accommodate customer needs.
Prepares and submits customer quotations per established price list.
Responds to internal and external customer question.
Compiles and generates various customer/sales report.
Input forecast information and/or participates in planning meetings.
Picks up and distributes department mail.
Cross train with other Customer Support Representatives.
Provide limited coverage (short term) for account management function.
Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment processing, after hour calls).
Provide product or technical application information.
Assist in preparing customer account review packages.

Required Software: SAP, Oracle, MS Office Applications

Required Experience:

5-10 years experience in customer service is required
5-10 years of experience in a military, government, aerospace/defense related manufacturing facility is required.
Expert knowledge of computer systems and software applications.
High level of professional communication and interpersonal skills.
Must work effectively in a team environment.
Able to multi-task, detail-oriented and able to prioritize work load efficiently.
Sound judgment and decision-making skills regarding routine, day-to-day functions.
Thorough understanding of the organization and internal resources.
May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written).
Solid understanding of the sales process.
Required Education: High school diploma, higher national diploma or equivalent.