Support Specialist (New Grad)

Be part of a team developing highly available, scalable, and secure Identity and Access Management services using the latest technologies including cloud ready architecture, latest identity protocols and fraud / security prevention. Our UI and services are critical and used by millions of customers. We adopted agile processes to move fast. We consider our people as the most important asset - we take the growth of our engineers seriously. The ideal candidate will have a strong educational and technical background. The engineer will be directly responsible for design development, testing, maintenance, and documentation of high quality software components

Tasks

• Transmission of problems to R&D via ticket system.(jira)
• Make recommendations to improve computer systems
• Provide documentation for customer support inquiries and resolutions
• Upgrade and manage systems to ensure they are operating effectively and efficiently
• Implement new business and productivity software
• Maintain and back up security databases
• Installation and Integration of java-based software produced by the KOBIL.
• Making various POCs with the software and mobile APK produced
• Providing support remotely when necessary.
• Hybrid working conditions (%50 home office)

Requirements

• Good communication skills, both written and verbal.
• Experience with remote desktop applications.
• Excellent interpersonal skills.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Fluent English
• Knowledge of Linux basics
• Experience with Databases (SQL) often preferred.
• Working knowledge of XML/REST/SOAP, BPM/UML/ Workflow or equivalent.
• Experience using the Atlassian toolset (JIRA Software, Service Desk and Confluence) would be an advantage.

Benefits

Today, KOBIL solutions are the standard for digital identity and highly secure data technology. Founded in 1986, the ever-expanding KOBIL Group, headquartered in Worms / Germany, is a pioneer in the smart card, one-time password, authentication and cryptography sectors. The focus of the philosophy is to enable a consistent Identity and Mobile Security Management on all platforms and all communication channels. Nearly half of KOBIL s employees work in development, including leading cryptography specialists. KOBIL plays a key role in the development of new encryption standards. Commerzbank, Dropbox, Airbus, ING, DATEV, German Bundestag, Migros Bank, Societe Generale, UBS, ZDF and many others rely on KOBIL

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email us for other accommodation options.