UI/UX Designer and Helpdesk

HydroNeo is an award-winning German start-up supporting Thai shrimp & fish farmers with modern technology. Our vision is to be the trusted partner of the aquaculture industry by providing tailor-made technology to create value for customers and the environment. We offer a comprehensive IoT-based Smart Farm Management System that constantly monitors water quality and automates farm operations. Our technology enables farmers to decrease their variable costs substantially while at the same time reducing the risk of animal loss. This results in more sustainable and also more profitable farm operations. HydroNeo is backed by renowned Thai and international investors and is looking for new team members for our product and service portfolio extension.

This Opportunity:

You will be working in a fast-moving development team of differing backgrounds ranging from embedded to the backend to frontend, mobile (iOS, Android), and web stacks. You will, depending on your experience focus on the development, testing, and supporting of any of these areas and be rewarded with the opportunity to learn much more than before at any larger traditional team. You will have a huge opportunity to grow your technical skills and are expected to be enthusiastic, smart, and excited to share your skills with the team and help. You are honest, hardworking, and open to new ideas. And you are not afraid to speak up!

Tasks

• The center point and bridge between our customers, customer success manager, and the international development team.
• Provides technical support to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps.
• Manage technical incidents with the development team and be the voice forward to our customers
• Participates in the development of client training programs by identifying learning issues and writing and maintaining documentation
• Improves the UI/UX with new requirements and recommendations based on customer feedback/issues.
• Conducts UX planning, analysis, and measuring UI/UX improvement with tools
• Create UI/UX with Figma according to business & helpdesk requirements and new products & features

Requirements

What you should have already:

• Bachelor or Master's degree in IT or related fields
• Or multiple (4+) years of working experience in UI/UX for Web and App
• Excellent skill in Figma, XD, or similar tools
• Experience with flows for consumer-oriented Web and Mobile Apps
• Experience in 3rd party service integration (e.g., payment gateway)
• Good understanding of user flow and testing
• Nice to have UX testing frameworks (Selenium, Cucumber, )
• Experience in designing and testing web and mobile applications
• Structured and organized work, following up with the internal team to deliver the best customer experience in a short time
• Understanding customer views and translating to the tech team
• Able to work as a team and focus on objectives with high standard and quality
• Agile work experience is a plus
• Native Thai language
• Good English (able to communicate within an international team)

Benefits

• Competitive salary
• Bonus
• Flexible work hours and able to work from home occasionally
• Meaningful work in an award-winning startup
• Steep learning curves and growth potential
• Tremendous career opportunities in a growing industry
• Close collaboration with the leadership team in an international work environment
• Office Location: In the heart of Bangkok in Surawong, walking distance to BTS and MRT

Our team values:

Open communication and transparency: We are an organization in which we value the ability to communicate and share information in a transparent way in order to be able to fuel meaningful conversations and be efficient at addressing the real issue and finding the best path forward.

Ability to lead and take actions: Given a situation or task, we are looking for someone who will be fully engaged and take the opportunity to demonstrate our ability to own a topic, bring people together, take actions and, in summary, take the lead in bringing this topic to wherever it should be.

Anticipation and Proactivity: Our job is to create the conditions for our own success and that requires an ability to anticipate and be proactive, creating the context where the best can happen.

Creativity and Pragmatism: In combination with the previous, creativity is the competency that summarizes for us the need to keep an open mind and think about multiple solutions when facing challenges. Demonstrating pragmatism in this context is having the ability to balance these solutions with an ability to integrate the how will they be implemented into their evaluation.

Sense of initiative and ability to deliver: Because our business is ultimately to deliver solutions to the client, ability to turn actions and initiatives into actual results is key.