Liaison Manager - APAC

• Program manager for APAC to onboard local OE teams (Threat intelligence, detection & response) to ACDC.
  
• Conduct kick-offs per OE and drive onboarding process
  
• Data gathering about the as-is OE situation: people, processes, tools, local legal / regulatory requirements, interface to other local teams
  
• Identify gaps and align on harmonization plan as per gearshift standards
  
• Onboard local team members to ACDC.
  
• Be the conduit for the team for other (IT and business) stakeholders
  
• Actively support continuous process improvement
  
• Promote security awareness to users
  

• Provide technical advice to team members and support their efforts in implementing and maintaining security solutions, which include Security and Identity and Access Management services
  
• Ensure consultative working relationship with customers/stakeholders
  
• Resolve client problems, queries and complaints in an effective and timely manner
  
• Use appropriate communication tools to ensure that customers/stakeholders are up to date on status of requests/problems
  
• Build strong understanding of customer needs
  
• Provide documentation of all issues, status updates and resolution for tracking and trending analysis
  
• Provide reports to manage workload including statistics
  
• Demonstrate cost awareness through creativity with current resources and being cost effective in the work environment
  
• Manage incidents and requests effectively, distribute workload across team members in accordance with their capacity to process, and Monitor SLAs
  
• Provide accurate cost analysis and time estimates for the development of IT security solutions as required
  
• Provide long term strategic input into IT security Solutions
  
• Knowledge of industry standards and government regulations relevant to IT Security
  
• Produce accurate and effective (both cost and time) reports that satisfy IT security and audit compliance requirements.
  
• Proactively identify opportunities for improvements, this may involve new technology, simplified processes or automating manual systems.
  
• Promote a high-performance culture by setting achievable deliverables, whilst maintaining an acceptable quality level. Sharing responsibility for team performance by active participation, open communication and team-based targets
  
• Engages in collaborative practices with others and works to achieve common goals
  
• Contribute opinions and encourage others to contribute opinions
  
• Involve others to achieve outcomes
  
• Engage in collaborative practices with others
  
• Actively participate in maintaining performance review. Identify personal development goals and appropriate learning to achieve competency required to perform role
  
• Ensure that employees are required to co-operate with, and actively contribute to, the health and safety of themselves and others within the workplace. All employees are required to comply with OHS policies, procedures and other safety initiatives.
  

Requirements

• Bachelor s degree or Master s degree in computer engineering, computer science or related field
  
• 10 years exposure to implementing and maintaining security and IAM solutions
  
• Excellent team management skills
  
• Capable of working with Cx0 level stakeholder
  
• Broad understanding of IT Security principles, standards and practices associated with networks, internet, email, operating systems, firewalls,VPNs, databases, virus management, intrusion detection, cryptography and e-commerce, with high level expertise/specialisation in several of these fields
  
• Experience in identity and access management Security solutions - implementation, administration and maintenance
  
• Ability to work within targets and deadlines with minimum supervision
  
• Very strong analytical and problem-solving competencies
  
• Demonstrated commitment to excellent customer support
  
• Excellent written and verbal communication skills in English
  
• Can work collaborative with various business units
  

Benefits

• At least 15 days of annual leave
  
• 3 personal leave per year and other kinds of leave
  
• At least 14 public holidays per year
  
• Provident Fund
  
• Premium fitness first membership
  
• Health insurance for yourself, your spouse and child(s).
  
• Dental claims
  
• Fun activities during the week (such as fun Friday, TGIF games, etc.)
  
• Work life balance (Work from home, Flexible working hour, Massage room, Games Zone, Nursing room, etc.)
  
• International Working Environment