Telecalling Jobs in Ramallah

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet pers More...

Forming positive relationships when dealing with all customers, preserving work etiquette in a professional and friendly manner, and making customer satisfaction a priority. Using knowledge in order to register and solve subscribers’ problems, by referring to the information More...

Receiving subscribers' calls, answering their inquiries and processing their requests, whether they are individuals or companies, with high efficiency and professionalism. Ensure that subscribers' requests are accurately understood and verified according to the applic More...

Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution. Work out strategies of engagement to increase renewals and reduce down-sales Identify and assess customer needs to achieve satisfactio More...

Proficiency of the English language written and spoken. Attention to detail. Organization. Strong communication skills. Strong ability to work under pressure and volume. Good Computer, skills and knowledge of email and basic software’s (Voice / IP Phones/Faxes). MS offic More...

Implement and support routine utilities and scheduled maintenance activities. Document all actions and incident investigations into our help desk sys. Downloading and programming devices, servers and Windows software Provide support for users of all software used Monitor, analyz More...

Executing customer service operations order pricing Make the necessary reports Strengthening the relationship between the company and the customer Submitting the necessary suggestions to raise the service Preparing a list of orders and resolving them with customers Issuance of More...

Answers telephone, email, and social media inquiries and provides information about various programs Receives visitors, provides information about programs and services, and directs them to the appropriate department Maintains the reception area clean and organized Works effectiv More...

Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution. Work out strategies of engagement to increase renewals and reduce down-sales Identify and assess customer needs to achieve satisfactio More...

Data entry and upkeep of user/customer database Registration and activation of new electricity meters Management of user payments (energy, water, internet) Coordination with and visiting vending points throughout the West Bank Writing reports and financial summaries

Promotion and field marketing for Vitas Palestine products. Fill out loan applications Financial analysis of loans offered Implementation of field visits for project loan applications Continuous follow-up with customers before and after the loan is granted Full knowledge of all More...

Contact potential or existing customers to inform them about products, services and/or offers Answer questions about products, services, or the company Ability to understand customer requirements and close the deal Entering and updating customer information in the database Take More...

Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about ne More...