Senior Customer Support
Posted on :
06-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1378284
- Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
- Work out strategies of engagement to increase renewals and reduce down-sales
- Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
- Go the extra mile to engage customers
- Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.
Employment Type
Full Time
Department / Functional Area
Key Skills
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