Operation Senior Tea....
Operation Senior Team Leader
Posted on :
30-05-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 609917
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
- Establish a high standard for productivity, quality, customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improvecentreperformance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Aid human resources department in recruitment process by interviewing potential hires and outlining
- Summarize, collect andanalysecallcentretrends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
- Maintain consistent professional improvement through company provided workshops, tracking callcentretrends and active participation in team projects.
- Help promote positive company environment by having a motivated, friendly, and professional attitude.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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