Help Desk
Help Desk
Posted on :
09-09-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 723555
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
Employment Type
Full Time
Department / Functional Area
Key Skills
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