Front Desk Representative

1. Respond professionally to incoming call and inquiries and transfer them to the right staff member.
2. Receive and welcome guests and customers who visit the company physically.
3. Keep front desk tidy and presentable with all necessary material (face masks, sanitizers, pens, forms, etc.)
4. Managing office assistance tasks including filing, scanning, photocopying.
5. Receive and document deliveries and mail, organize and distribute them in a timely manner to the right recipients.
6. Manage the timely pickup & delivery of outgoing mail and packages.
7. Coordinate with the hospitality staff to ensure proper and timely treatment of customers and guests.

Data & documentation

1. Document incoming customer data into the sales content management system.
2. Write, edit and translate internal and external letters and documents in English and Arabic.
3. Ensure documentation of attendance and break times on the relevant sheets at the front desk by team members.
4. Ensure implantation and documentation of safety and security tests and check-ups assigned for the company’s entrances and front desk.