Customer Service Tea....
Customer Service Team Leader
Posted on :
13-10-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 750583
- Reporting to the Operation Manager.
- Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs client.
- Ensure training and development apply are maintained for all team members.
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
- Prepare daily, weekly and monthly reports to Operations Manager to highlight operational risks and areas for improvement.
- Lead and inspire a team of customer service agents to deliver excellent levels of individual/team performance and customer satisfaction.
Employment Type
Full Time
Department / Functional Area
Key Skills
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