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About us:
There's a visible gap between customer feedback and the initiatives that companies put in place. At zenloop, we call this 'The Action Gap.'
Our vision is to close this Action Gap and change the way brands interact with their customers by making sure that organizations translate the insights they collect into innovation, customer loyalty, and a continuous dialogue.
Our action-oriented SaaS solution is the leading Customer Experience Management Platform in the DACH region which enables top global corporations such as Deichmann, Hello Fresh, KaDeWe, VW group, Kraft Heinz, Jochen Schweizer, and Birkenstock to boost customer retention, advocacy, and customer value through intelligent automation.
zenloop was co-founded in 2016 by Paul Schwarzenholz, who had previously launched and sold flaconi Germany s largest online beauty product retailer to ProSiebenSat1.
The company now employs approximately 100 zenloopies of 25 different nationalities located in several different European countries but sharing the same values: always getting better, caring for each other, getting the right things done, and being water and ice.
Our zenjet is ready for take-off, are you ready to board? Together we can change the world one delightful moment at a time!
Your role with us:
As a Senior BI Analyst at zenloop, you will leverage your BI, analytics, technical and communication skills to support all business domains including C-level, Marketing, Sales, Finance teams and more, with their reporting and analytics needs. With your expertise as a data professional, you will help us develop a scalable BI landscape and best in class Tableau reports. And as the senior member of the team, you will provide technical guidance to our Junior BI Analyst and our BI Developer to hone their technical skills.
This can be an onsite role in Berlin (with relocation assistance if required) or a remote role within Germany with the exception of once a quarter travel to Berlin for team events/workshops/etc. If you are interested in a high impact role with lots of exposure, recognition and value creation, then this might be the role for you.
Your responsibilities as a Senior BI Analyst:
This is what we re looking for:
Bonus points if you:
Why zenloop? Our fair share in your success course with us:
Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story!
Full Time