Senior BI Analyst (f/m/d)

About us:

There's a visible gap between customer feedback and the initiatives that companies put in place. At zenloop, we call this 'The Action Gap.'

Our vision is to close this Action Gap and change the way brands interact with their customers by making sure that organizations translate the insights they collect into innovation, customer loyalty, and a continuous dialogue.

Our action-oriented SaaS solution is the leading Customer Experience Management Platform in the DACH region which enables top global corporations such as Deichmann, Hello Fresh, KaDeWe, VW group, Kraft Heinz, Jochen Schweizer, and Birkenstock to boost customer retention, advocacy, and customer value through intelligent automation.

zenloop was co-founded in 2016 by Paul Schwarzenholz, who had previously launched and sold flaconi Germany s largest online beauty product retailer to ProSiebenSat1.

The company now employs approximately 100 zenloopies of 25 different nationalities located in several different European countries but sharing the same values: always getting better, caring for each other, getting the right things done, and being water and ice.

Our zenjet is ready for take-off, are you ready to board? Together we can change the world one delightful moment at a time!

Your role with us:

As a Senior BI Analyst at zenloop, you will leverage your BI, analytics, technical and communication skills to support all business domains including C-level, Marketing, Sales, Finance teams and more, with their reporting and analytics needs. With your expertise as a data professional, you will help us develop a scalable BI landscape and best in class Tableau reports. And as the senior member of the team, you will provide technical guidance to our Junior BI Analyst and our BI Developer to hone their technical skills.

This can be an onsite role in Berlin (with relocation assistance if required) or a remote role within Germany with the exception of once a quarter travel to Berlin for team events/workshops/etc. If you are interested in a high impact role with lots of exposure, recognition and value creation, then this might be the role for you.

Your responsibilities as a Senior BI Analyst:

• Own the entire BI development landscape from implementation, execution, to optimization of internal dashboards and reports
• Deliver high quality key BI deliverables and improve our current data quality
• Act as a technical mentor for the team members and guide them with the best practises in BI development
• Identify inefficiencies and gaps within our existing BI processes and work to streamline and improve our BI capabilities
• Maximize the use of our BI tools (specifically Tableau) by data education and literacy, to ensure efficiency and effectiveness
• Manage and partner with internal leaders and stakeholders to deliver dashboards and visualizations to enable data driven decision making for the business and our investors
• Support our BI Team Lead in long term planning and goals, resource allocation, team management, and stakeholder management

This is what we re looking for:

• At least 5 years of previous experience as a BI Analyst or similar role supporting all or multiple domains within a company
• Advanced knowledge and practical experience of SQL and Tableau
• Good experience in writing complex SQL queries
• Good experience with data visualization and designing dashboards
• Knowledge of Python programming
• Excellent analytical and problem solving skills with a data-driven mindset
• Strong ability to communicate effectively and enjoys collaborating with different business stakeholders and data owners
• Strong organizational skills with ability to manage multiple tasks and deadlines at the same time

Bonus points if you:

• Have previous relevant experience in SaaS or e-commerce
• Have previous relevant experience with Tableau administration

Why zenloop? Our fair share in your success course with us:

• • Join a growing and sustainable B2B tech company which is setting new standards in the evolving CX industry
  • We set you up for an exceptional, steep learning curve & professional development
  • Experienced founder and management team (former founders of flaconi)
  • Weekly fitness courses and yoga sessions
  • Office at the heart of Berlin Mitte, with your own fancy tech equipment (Macbook Pro) with the possibility to work remotely
  • Annual training budget which you can spend on growth-related topics of your interest
  • International working environment with awesome colleagues

Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story!