Customer Care Representative
Posted on :
03-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1657799
The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.
Respond to all telephone inquiries regarding booking of travel reservations
Identify products and sales opportunities that fit customers travel needs
Make alternative booking arrangements if changes arise before or during the trip
Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
- Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
- Preparing customized itineraries to suit the clients preferences and budget
- Create and update electronic records of clients
- Make and confirm bookings online
- Issue tickets or relevant documents
- Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
- Modify existing bookings to suit change in clients circumstances
- Research destinations and keep self-up to date with travel industry news
- Escalate reoccurring issues and proposing solutions to solve solutions
Product knowledge Leadership & management Problem-solving skills Analytical skills Creativity Research Persuasion Ability to speak any of Yoruba, Igbo, Hausa language Telephone etiquette
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
