Regional Business Manager

• Hire, retain and motivate the entire regional team for superior performance:Regional Business Manager s team typically consists of Area Business Managers, Sun King Executives, Regional Mentor, Customer Loyalty Executives and Energy Officers (there may be some variations depending upon the region). RBMs are expected to ensure they create world-class winning team in their regions, who are disciplined, process-driven and committed to deliver the best customer experience.
  
• Training: Provide training to the Area Business Managers and Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics and professionalism while dealing with Sun King customers.
  
• Provide role clarity to ABMs, Regional Mentors, and Sun King Store Executives and Customer Loyalty associates, Area Retail Coordinators: Provide complete clarity to the regional team related to their day-to-day tasks, sales & collections plans, routes and targets. This includes, ensuring that your sales team has a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Regional Business Manager at all times in case of questions and concerns.
  
• Field visits: Have a weekly touchpoint with every Area Business Managers and Top 10 Energy Officers in each area either through in-person meetings, making a joint sale or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 10 sales of each Area Business Manager are done along with the Regional Business Manager in the area, alongwith some Energy Officers to ensure that the core sales and collection process is fully understood by each Area Business Manager
  
• Conduct Joint Field work with Area Business Managers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basisand drive Energy Officer engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
  
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month with your sales leadership. Provide daily, weekly updates on sales, Energy Officer recruitments, Customer issues and resolutions, New Area Launch preparations as expected and agreed with your Manager.
  
• Drive robust field sales processes: Review sales and collection progress with your Area Business Managers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
  
• Remain externally focused: Keep an eye on competition within your region and ensure you take adequate measures to protect and grow our business from competitive pressures. Proactively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in solar products for your area.
  
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
  
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
  
• Review meetings with Areas: Ensure that Area Business Managers are conducting periodic table meetings and reviews with all Energy Officers under their purview.Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are that of the highest quality. Recognize outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high.
  
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under each Area Business Managers. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.
  
  

Requirements

• Hold a Degree or Diploma in any educational background.
  
• Have at least 4 years of field sales experience in the same region. Preferably having worked in Micro-Finance, Banking or Telecom field sales role.
  
• Have passionate about working with rural, off-grid consumers and resolving their issues.
  
• Possess Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
  
• Are process oriented individual and work style, is able to work independently and lead the area.
  
• Are driven by the social mission to provide energy to consumers and employment to rural communities. Should be a values driven individual.
  
• Good communication and interpersonal skills to be able to build and lead large Energy Officers teams.
  
• Can clearly and straight to the point communicate with fluency in both written and spoken English and Portuguese