Carrier Manager

If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in your character as in your talent.

Our fast-growing technology startup sennder, which has its HQ located in the heart of Berlin, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. You can learn more about us here.

The Carrier Manager, Baltic is here to take over the operative responsibility for our carriers and expand our carrier network, in order to meet the needs of our customers and offer the best quality on the market. The role is based in our Riga office.

Your challenge will be:

• Responsible for the punctual and sensible disposition of our transports, furthermore you coordinate loads and calculate freight prices with carriers
• You are the first point of contact for our carriers. Together, you monitor, manage and deliver the required customer service level to our client
• Monitor and control continuously logistic KPIs ( in-time delivery, transit times, delivery exceptions, etc)
• Investigate root causes of delivery failures, implement measures to continually improve delivery performance
• Maintaining strong relationships with our logistic partners and manage the operational processes

To get there you will need:

• Experience in logistics
• Successfully completed a commercial education, some experience in the field of freight forwarding is a plus
• Ability to work with people in fast paced environment as well as the ability to work independently
• Multi-tasked oriented and possess good organizational skills
• Resilient and stress-resistant

What we will be offering:

• A fast-growing company, transitioning from startup to scale-up , where your work will make an impact on our growth and lead to several career opportunities.
• An international team of 900+ people with 65+ nationalities spread across 7 country offices with English as our company language.
• A quarterly feedback and review process for personal development. We also use Objectives and Key Results for company goals.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager and annual L&D budget in the amount of 300 EUR per employee.
• Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• Social clubs such as book club, sports club, biker club, seal club and others.
• When in office: unlimited snacks, drinks, and fruits.
• Commuter allowance for your travels to/from home/office
• Equipment for your Home Office.
• Health insurance
• Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working

At sennder we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy to build and nourish long-lasting friendships across teams and often come together to plan fun events and activities.