Customer Support Analyst

Join a team recognized for leadership, innovation and diversity

Join Honeywell's One IT team that offers IT support to Honeywell end users across the globe. You will deliver the most effective, secure and responsive service to our customers and enable them to make informed decisions in a connected way. You will provide contemporary services and make it easy for users to engage with IT. You will support a growing user base, while managing multiple projects simultaneously. You will guide junior staff and be the point of escalation for complex technical issues. You will perform root cause analysis and ensure closure of issues to ensure the highest levels of customer satisfaction.

Tasks

Key Responsibilities:

• End-to-end IT support
• Develop self-help documents
• IT asset set up and decommissioning
• Documentation and reporting
• End-user training
• Test and develop resolutions
• Participate in audits
• Troubleshooting and root cause analysis
• Monitor and track issue resolution
• Maintain equipment stock

Requirements

YOU MUST HAVE

• High school diploma/ Associate s degree in a computer-related discipline

WE VALUE

• Experience with SharePoint and Microsoft Suite
• Client service experience, Bachelor's degree is a plus
• Understand networking concepts; servers; LANs/WAN
• Experience in root cause analysis and technical diagnostics
• Excellent customer focus
• Conveys information with clarity, ensuring messages are understood across diverse, global teams
• Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems
• Programming knowledge is a plus
• Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision

Benefits

• Work for the worldwide known technological multinational.
• Extensive training on Honeywell s building management systems.
• Attractive salary package with fringe benefits like a company car, mobile phone, laptop and many others.
• Challenging career path with growth possibilities.

If this is your dream role, then we'd love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.