Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering
Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.
Assist with global escalation of issues connecting with customers as needed to show Microsoft commitment.
Develop, execute, and sustain mechanisms to drive positive customer service engagement and experiences.
Accountable for operational and business review scorecards and reporting to drive performance.
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