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User Experience Lead
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User Experience Lead
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drjobs User Experience Lead العربية

User Experience Lead

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1 Vacancy
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Jobs by Experience

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3 - 0 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1155876

a. Queue management activities: monitoring, partnering with IM, other teams to ensure the assignment of the cases. Partner with manager in handling escalations. Ensure smooth case assignment and strong collaboration with customers.

b. Staffing: We would like this person to help with staffing, when escalating to us “red days”

.

Vacation planning and fair distribution of %OOF across EMEA team

.

Queue coverage per SAP

.

Weekend coverage

c. Users account admin: VDM and DfM.

.

Account management.

.

Administrator for existing users by reviewing and updating their needs and skills.

.

Internal Processes reviews

d. Supporting the management team with:

.

Providing inputs “from the field”, for the MOR discussions: insights from QAM will be helpful for the MOR

Employment Type

Full Time

Company Industry

Facilities Management

Department / Functional Area

IT Software

Key Skills

About Company

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