Unified Communications Supervisor
Posted on :
07-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1128854
- Implementation, tuning, and support or equivalent experience with other vendor suites across the contact center product landscape including Call Routing, Voice Response, Call Recording, Speech Analytics, Workforce Management, and Outbound Dialer.
- Delivery of upgrades and enhancements as projects to existing unified communication platforms.
- Creation of user accounts and assignment of those accounts to various roles/queues within the Contact Center System.
- Effectively describing and explaining components of Contact Center Solution.
- Prepares the technical documentation for systems and telecommunication requisitions and performs the technical evaluations.
- Prepares specification of Telecom systems.
- Design and document call routing for contact center while planning and preparing flowcharts, documentation and visual aids to demonstrate call handling/flow.
- Provide 2ndlevel and advanced-level support requested from the IT and operational departments; investigate and troubleshoot telephony-related system hardware, software, and application issues.
- Support data center SIP and VOIP services and proactively monitor the health of all Telecom systems located at the data centers and take appropriate action when required.
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Perform risk analysis to identify vulnerability issues and remediating plans.
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
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