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TLS - Applications Support Specialist
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TLS - Applications S....
drjobs TLS - Applications Support Specialist العربية

TLS - Applications Support Specialist

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1 Vacancy
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Jobs by Experience

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0 - 0 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1180555
  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve TLS applications issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk site
  • follow up with users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

Employment Type

Full Time

Department / Functional Area

IT Software

Key Skills

About Company

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