167

Telecalling Jobs in Jordan

  • City
  • Job Title
  • Experience
  • Industry
  • Nationality
  • Job Type
  • Posting Date
  • Gender

167 Telecalling Jobs in Jordan


Sort By

Manager, Customer Analytics

Agoda - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Take ownership of analytical projects end to end from extracting and exploring data, generating hypothesis, building a structured analysis, and rigorously evaluating methods and results Provide analytical and valuable insights for decision-making support for key projects and management Work closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and tools such as R studio or Tableau Communicate findings and propose actionable recommendations to address the problems Less

Take ownership of analytical projects end to end from extracting and exploring data, generating hypothesis, building a structured analysis, and rigorously evaluating methods and results Provide analytical and valuable insights for decision-making support for key projects and management Work closely with various business functions to identify op More..

Customer Success Manager, Coppertree

0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to improve value realization. Ensure customers successfully use the product and are satisfied with its value delivery, contributing to customer retention and growth. Less

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to i More..

Customer Success Lead, Coppertree

0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to improve value realization.Ensure customers successfully use the product and are satisfied with its value delivery, contributing to customer retention and growth. Less

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to i More..

Customer Success Executive, Coppertree

0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to improve value realization. Ensure customers successfully use the product and are satisfied with its value delivery, contributing to customer retention and growth. Less

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to i More..

Customer Service Advisor

Crystel - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Handle customers’ interactions Communicatewith customers’ via multiple channels Answer all incoming requests and address customers’ problems in a timely manner Log all necessary interaction details as instructed Re-direct requests as per the set processes and take full information as required Follow company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues Escalate issues or unresolved queries to the Team Leader or Supervisor as directed Less

Handle customers’ interactions Communicatewith customers’ via multiple channels Answer all incoming requests and address customers’ problems in a timely manner Log all necessary interaction details as instructed Re-direct requests as per the set processes and take full information as required Follow company procedures when More..

Customer Support Specialist

Binance Company - Jordan (Remote)
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Handle high amounts of live chat and incoming emails Identify and evaluate customers’ needs to deliver satisfaction Provide accurate, valid and comprehensive information Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Less

Handle high amounts of live chat and incoming emails Identify and evaluate customers’ needs to deliver satisfaction Provide accurate, valid and comprehensive information Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Follow communication procedures, guidelines, and policies More..

Customer Success Executive, Coppertree

0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to improve value realization. Ensure customers successfully use the product and are satisfied with its value delivery, contributing to customer retention and growth. Less

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to i More..

Customer Experience Specialist

Userpilot - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

The Customer Experience team is the voice of our customers and the main driver of change. You’ll be working closely with customers and interacting with them on a daily basis. Your main job will include: Using all available resources to investigate, validate, and escalate root cause of support incidents Generating solutions to customer problems using your deep product knowledge Writing bug reports and escalate feature requests to product teams Contribute to existing documentation and offer input on process changes Less

The Customer Experience team is the voice of our customers and the main driver of change. You’ll be working closely with customers and interacting with them on a daily basis. Your main job will include: Using all available resources to investigate, validate, and escalate root cause of support incidents Generating solutions to customer p More..

Customer Service Representative

Extensya - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media) - Manage and resolve customer complaints - Identify and overcome objections - Able to handle calls or none voice channels in a pressure environment - Should be capable of handling issues and complaints with providing solutions to the customers - Should be fully aware of information related to the product or services of the organization - Display Time flexibility towards shifts as per work floor requirements Less

- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media) - Manage and resolve customer complaints - Identify and overcome objections - Able to handle calls or none voice channels in a pressure environment - Should be capable of handling issues and complaints with providing solutions to the customers More..

Customer Success Account Manager

Microsoft - Amman - Jordan
2 - 3 years
JOD 123 - 123
Jordan / 2 - 3 / JOD 123 - 123

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads. Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization. Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate. Less

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads. Define outcomes to i More..

Customer Support Manager, Ignitetech

0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuous documentation of knowledge and training of resources Oversight and involvement in creating playbooks for standardized activities Coach ICs performing below the team metrics. Less

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuo More..

Corporate Customer Experience Member - Experience ...

Aramex - Amman - Jordan
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Support the CX Leader to establish and follow a well-defined design process each time an experience is created or changed Research customer insights to define and prioritize experience requirements and opportunities for improvement Assess, document, track, and report resolution of experience gaps across touch points Assist the CX Leader to identify interdependencies across people, process and technology that impact design of the customer experience Be part of iterative ideation and prototyping (e.g., design thinking) process to engage customers and employees in the co-creation of enhanced or innovative experiences. Support the CX Leader by connecting with local stakeholders and gain a deeper understanding of the different touchpoints and channels to leverage local expertise and ensure a coordinated and symphonic customer experience across the Aramex network. Work with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics. Support the CX Leader to pilot and lead the implementation of special projects/initiatives in certain locations and taking it globally based on the success achieved. Work with the CX Leader to identify journey efficiencies and create a scalable customer communication plan to leverage customer experience. Conduct user interviews and research and A/B testing with internal stakeholders and external customers. Conduct analysis of daily customer interactions and drop-off points to propose improvements accordingly. Perform market research and stay updated in Customer Experience, User Experience or Design Thinking trends Less

Support the CX Leader to establish and follow a well-defined design process each time an experience is created or changed Research customer insights to define and prioritize experience requirements and opportunities for improvement Assess, document, track, and report resolution of experience gaps across touch points Assist the CX Leader to ide More..

Customer Success Account Mgmt - Application Develo...

Microsoft - Amman - Jordan
0 - 4 years
JOD 123 - 123
Jordan / 0 - 4 / JOD 123 - 123

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer Apply technical knowledge, best practices and customer insights to remove blockers and orchestrate key resources to proactively support customer’s application modernization roadmap, infusion of key infrastructure, application development and DevOps technologies and to support application portfolio reliability, scalability, maintainability, performance and other quality attributes Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate Maintain architect level technical skills and knowledge of market trends and competitive insights; Be an Azure based solutions evangelist with customers, partners and external communities Less

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads Define outcomes to imp More..

Customer Support Manager, Ignitetech

0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuous documentation of knowledge and training of resources Oversight and involvement in creating playbooks for standardized activities Coach ICs performing below the team metrics. Less

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuo More..

Corporate Customer Experience Member - Experience ...

Aramex - Amman - Jordan
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Support the CX Leader to establish and follow a well-defined design process each time an experience is created or changed Research customer insights to define and prioritize experience requirements and opportunities for improvement Assess, document, track, and report resolution of experience gaps across touch points Assist the CX Leader to identify interdependencies across people, process and technology that impact design of the customer experience Be part of iterative ideation and prototyping (e.g., design thinking) process to engage customers and employees in the co-creation of enhanced or innovative experiences. Support the CX Leader by connecting with local stakeholders and gain a deeper understanding of the different touchpoints and channels to leverage local expertise and ensure a coordinated and symphonic customer experience across the Aramex network. Work with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics. Support the CX Leader to pilot and lead the implementation of special projects/initiatives in certain locations and taking it globally based on the success achieved. Less

Support the CX Leader to establish and follow a well-defined design process each time an experience is created or changed Research customer insights to define and prioritize experience requirements and opportunities for improvement Assess, document, track, and report resolution of experience gaps across touch points Assist the CX Leader to ide More..

Customer Success Executive - French Speaker

Aramex - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Answer customer’s general inquiries about our services, prices and regulations. Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets. Provide customers with the latest shipments update and help them understand shipments’ process and SLAs. Escalate discrepancies that may occur on any shipment and reassure customers. Escalating actions pending with other assignees causing a delayed value delivery for the customers. Handling complex complaints and customers with a very thorough and details-oriented mindset. Direct customers’ requests to the correct stakeholder whenever needed. Reporting changing events like operational trends and failures in order to eliminate or edit the procedure accordingly. Less

Answer customer’s general inquiries about our services, prices and regulations. Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets. Provide customers with the latest shipments update and help them understand shipments’ process and SLAs. Escalate discrepancies that ma More..

Customer Support Manager, Ignitetech

Crossover For Work - Jordan (Remote)
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuous documentation of knowledge and training of resources Oversight and involvement in creating playbooks for standardized activities Coach ICs performing below the team metrics. Less

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuo More..

Customer Success Executive - French Speaker

Aramex - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Answer customer’s general inquiries about our services, prices and regulations. Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets. Provide customers with the latest shipments update and help them understand shipments’ process and SLAs. Escalate discrepancies that may occur on any shipment and reassure customers. Escalating actions pending with other assignees causing a delayed value delivery for the customers. Handling complex complaints and customers with a very thorough and details-oriented mindset. Direct customers’ requests to the correct stakeholder whenever needed. Reporting changing events like operational trends and failures in order to eliminate or edit the procedure accordingly. Less

Answer customer’s general inquiries about our services, prices and regulations. Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets. Provide customers with the latest shipments update and help them understand shipments’ process and SLAs. Escalate discrepancies that ma More..

Customer Success Account Manager

Microsoft - Amman - Jordan
2 - 3 years
JOD 123 - 123
Jordan / 2 - 3 / JOD 123 - 123

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads. Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization. Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate. Less

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads. Define outcomes to i More..

Customer Service Program Specialist, Customer Serv...

Amazon - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Defining test plans and test strategies for medium to large sized program/product launches. Investigate and troubleshoot technical issues and consult with development teams. Collaborate with Program/ Product managers, TPMs, and SDEs to improve technical design for testing functionality at scale and best practices. Find, isolate, document, regress, and track bugs through resolution. Maintain a high-quality bar by constantly improving existing QA practices. Creating/Maintaining high quality testing documentation. Keep team members informed of challenges and escalate concerns promptly and appropriately with limited guidance from your manager or team members. Able to think and act both strategically and tactically to deal with ambiguity, manage changing priorities, and influence others. Strong oral and written communication skills, as well as the ability to think clearly and analytically, problem solving, scope business requirements, and prioritize work on projects. Less

Defining test plans and test strategies for medium to large sized program/product launches. Investigate and troubleshoot technical issues and consult with development teams. Collaborate with Program/ Product managers, TPMs, and SDEs to improve technical design for testing functionality at scale and best practices. Find, isolate, document, regr More..