Technical Support En....
Technical Support Engineer
Posted on :
05-07-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1189644
- Resolving technical issues through Phone, chat and email communication channels.
- Gather the required information necessary in order to best handle technical inquiries.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Manage inquiries tickets through to resolution or escalation using existing documentation, procedures, and tools.
- Prioritize and manage several open issues at one time.
- Provide detailed data and communications in tickets and tend to over document and over communicate.
- Communicate professionally with your team, other teams in your organization and business stakeholders, knowing when to contribute and when to listen.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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