Technical Support En....
Technical Support Engineer - Azure App Services
Posted on :
25-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1167676
- Communicate with customers, CSS engineers and appropriate subsidiary staff via electronic correspondence or telephone.
- Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team.
- Solve complex level of problems, involving broad product knowledge or functionality speciality redirected by CSS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical).
- Take an active role in challenging and suggesting enhancements on existing processes and workflow.
- Develop own technical & functional knowledge on products/technologies related to the team scope. Write technical articles in order to distribute technical information to all Customers, CSS engineering and subsidiary staff.
- Attend triage meetings with local CSS engineers to share knowledge and efficiently develop customer solutions.
- Develop and deliver internal CSS and customer technical trainings/workshops in speciality areas.
- Perform technical mentoring and assisting of CSS engineers and SMS&P to ensure the quality of support given.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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