Technical Support Ad....
Technical Support Advisor in ARR VMs
Posted on :
02-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1120335
- Identify and analyse skill-gaps in team or Pod; contribute to the creation of readiness plans and content
- Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to... measures)
- Enable swarming and collaboration activities, including advanced troubleshooting
- Approve and review escalations (regardless of destination - to Engineering Group or other PODs)
- Improve existing and develop new troubleshooting workflows and troubleshooting guides (TSG)
- Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Employment Type
Full Time
Department / Functional Area
Key Skills
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