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Support Manager, IgniteTech
back_arrow Support Manager, IgniteTech

Support Manager, IgniteTech

2 - 0 years
JOD 123 - 123
1 Vacancy

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Support Manager, IgniteTech

Job Description

Req ID : 1196680
  • Review deliveries, escalations and define/lead action plans to promote improvements
  • Ensure our customers get prompt answers to their service request
  • Review team delivery and metrics and provide efficiencies
  • Fine-tune our services processes
  • Regularly monitoring and analyzing team metrics for areas of improvement and automation
  • Manage continuous documentation of knowledge and training of resources
  • Oversight and involvement in creating playbook

Company Industry

IT - Software Services

Department / Functional Area

Administration

Key Skills

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About Company

Information Technology & Services

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Crossover’s mission is to democratize access to impactful, high-paying jobs. We recruit and screen only people with exemplary skills and drive to work with the world's best businesses.