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Support Manager, IgniteTech
drjobs
Support Manager, Ign....
drjobs Support Manager, IgniteTech العربية

Support Manager, IgniteTech

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1 Vacancy
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Jobs by Experience

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0 - 0 years

Job Location

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Jordan(Remote)

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1161467
  • Review deliveries, escalations and define/lead action plans to promote improvements
  • Ensure our customers get prompt answers to their service request
  • Review team delivery and metrics and provide efficiencies
  • Fine-tune our services processes
  • Regularly monitoring and analyzing team metrics for areas of improvement and automation
  • Manage continuous documentation of knowledge and training of resources
  • Oversight and involvement in creating playbooks for standardized activities
  • Coach ICs performing below the team metrics.

Employment Type

Remote

Company Industry

IT - Software Services

Department / Functional Area

Administration

Key Skills

  • Management

About Company

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