Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)
Utilizing SSO/SAML experience to help customers in securing their Grafana instances
Evaluating errors or discrepancies within customer dashboard panels and determining root cause
Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
Troubleshooting connectivity to various data sources and plugins
Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.