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Partner Technical Advisor
drjobs
Partner Technical Ad....
drjobs Partner Technical Advisor العربية

Partner Technical Advisor

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1 Vacancy
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Jobs by Experience

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0 - 2 years

Job Location

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Amman - Jordan

Monthly Salary

drjobs

JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 746449
  • Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms
  • Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise.
  • Ensure on-the-ground Delivery Partner engineer support related to resolution of customers technical issues. Assist in customer escalations and help solve complex technical problems.
  • Proactively perform case reviews and customer wellness. Recommend case escalation as appropriate and per established guidelines.
  • Monitor and evaluate Delivery Partner performance and technical readiness and evaluate and contribute to improvement in Delivery Partner support engineer quality.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Administration

Key Skills

About Company

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