Outsourcing Jobs in Jordan

Answering Customer Queries: Live chat agents are there to support online customers by promptly answering their questions that come in via the website(s) they manage1. Proactive Engagement: Engage in real-time, comprehensive interactions with customers, ensuring they receive t More...

Achieve the agreed Sales Plan objectives and targets. Initiate and drive Pre-Qualification AML process with end users for MRO and Projects business for relevant Company products not currently on the registration AML approved list. Pursue MRO conversion opportunities within major end More...

Company Description Smart Cell for Communication system and Contracting (SCCC) is a leader in IT and telecommunication engineering solutions, providing equipment installation, maintenance, and outsourcing services. Our commitment to excellence and friendly service makes us the best c More...

Managing the reengineering process and pinpointing the organizational structures to meet strategic and operating goals. Addressing current business process and proposing harmonization and optimization. Managing and Contributing in studying the outsourcing of different types of ope More...

Customer success managers (CSMs) support your customers as they transition from sales prospects to active users of your products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue More...

Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. May mentor or give direction to junior team members and provide training on best practices. May assist management in ensuring performance goals are met.

What are the duties of a customer service representative? Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Maintaining a positive, empathetic and professional attitude toward customers/patients at all times. Communicating with customers through various channels. (Tawk, Facebook messages & call center) Full knowledge of doctors’ appointments & specialties to match patients More...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

female customer service employees are required to work from the company and from home Conditions of application: 1- Availability of a computer 2- Availability of the Internet at a good speed 3- Can work from home (providing a quiet environment) 4- Speak Arabic properly 5- Writin More...

Customer Service Managers are responsible for ensuring that customers are satisfied at all times. Duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are f More...

Cold calling people using a given phone directory to sell products or solicit donations. Answering incoming calls from prospective customers. Using scripts to provide information about product's features, prices etc. and present their benefits.

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Take ownership of customer issues. ... Troubleshoot problems and see them through to resolution. ... Escalate unresolved issues to the appropriate internal teams. ... Collect prompt and accurate feedback from customers.

handle customer inquiries both over the phone and by email manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications ident More...

- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media) - Manage and resolve customer complaints - Identify and overcome objections - Able to handle calls or none voice channels in a pressure environment - Should be capable of handling More...

Employee job descriptions identify and spell out the responsibilities of a specific job. They also include information about working conditions, tools, equipment used, knowledge and skills needed, and relationships with other positions including the immediate boss.

Employee job descriptions identify and spell out the responsibilities of a specific job. They also include information about working conditions, tools, equipment used, knowledge and skills needed, and relationships with other positions including the immediate boss.

A vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of custo More...