MEAL Assistant

• Assist MEAL Officer in data analysis and drafting reports.
• Assist MEAL Officer in MEAL documentation of information.
• Other support whenever needed.

Receive complaints through variety of channels from beneficiaries and provide appropriate and timely answers.

•Collect feedback and complaints during the project activities using the dedicated forms.
•Reply to feedbacks and complaints in a timely manner respecting WV Internal Standard Operating Procedure.
•Communicate effectively with projects Complaints Mechanisms (CRM) focal points to follow up on the different feedbacks and complains per to the protocols.
•Coordinate with the accountability team field staff to make sure of all feedback and complains are address and recorded in the proper way.