Linux Support Engineer, EMEA
Posted on :
04-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1125018
- Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
- Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timelines for a fix.
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
IT Software
Key Skills
- Engineering
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