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IT Technical Support Tier 2
drjobs IT Technical Support Tier 2 العربية

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1 Vacancy
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Jobs by Experience

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3 - 16 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 928312
  1. Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.
  2. Take ownership of users’ request/issues and be proactive when dealing with these issues.
  3. Provide Tier1 and Tier 2 level technical support such as immediate diagnosis and workarounds for reported incidents.
  4. Log all actions and steps taken to respond to an incident or to complete a request.
  5. Assist in determining root causes and propose resolution for problems raised by reported incidents.
  6. Escalate to Senior ICT Assistant and Global User Support (GUS), supervisor when necessary and according to the identified priority level of the issue.

Employment Type

Full Time

Company Industry

NGO / Social Services / Community Services

Department / Functional Area

IT Software

Key Skills

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