IT Technical Support Tier -1

• Provide support, troubleshooting and necessary maintenance of network and system devices including servers, switches, routers, and other relevant devices.
• Install and configure desktops, laptops, mobiles, printers, scanners and other IT hardware for end users in the mission.
• Configure or assist in the configuration of servers and active LAN components including wireless devices and other security appliances.
• Provide tier-1 helpdesk support to all end users within the mission and those located in remote sites.
• Support the proper maintenance and upgrade of operating systems, as well as end user applications and software.
• Provide support to IOM’s corporate applications and other in-house developed software.