IT Technical Support
IT Technical Support
Posted on :
17-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 564350
- Creates and maintains all user accounts and access rights
- Receive and log problem calls or service requests with minimum delay
- Attempt to resolve as many problems calls or service requests on initial contact
- Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
- Diagnose and resolve any hardware, software, or connectivity problem with minimum delay
- Log all actions including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. using ticketing system
- Act as problem escalation point for IT Technical Support – Tier 1 staff
- Escalate problems/tasks to the appropriate parties in accordance with established IOM procedures
- Detect problem patterns and recommend solutions
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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