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IT Service Desk Specialist / IT Help Desk
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IT Service Desk Spec....
drjobs IT Service Desk Specialist / IT Help Desk العربية

IT Service Desk Specialist / IT Help Desk

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1 Vacancy
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Jobs by Experience

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0 - 0 years

Job Location

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Amman - Jordan

Monthly Salary

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JOD 123 - 123

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1196023
  • Handle Service Desk Calls whether during working hours or through on-call arrangements.
  • Ownership of incidents from registration until closure.
  • Logging all relevant incident/service request details, allocating categorization and prioritization codes.
  • Provide first-line investigation and diagnosis.
  • Resolve incidents/service requests where applicable.
  • Escalate incidents/service requests to related functional line of support for incidents that cannot be resolved by them.
  • Escalate incidents/service requests to related hierarchical line of management for incidents that cannot be resolved within agreed timescales
  • Close all resolved incidents, requests and other calls after confirming closure with the Users
  • Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Employment Type

Full Time

Company Industry

Banking / Financial Services / Broking

Department / Functional Area

IT Software

Key Skills

About Company

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