Developing programs and Integration processes for Business Support Systems and Customer Care Applications and touch points including Billing System, Provisioning System, CRM, ERP, etc.
Assisting in coding, implementing and maintaining Relational Database Management (RDBM) systems within the company, as well as troubleshooting problems that may arise and recommending on suitable corrective and preventive action in that regard.
Developing and Administrating Zain Services using different technologies including IBM Integration Bus (WebSphere Message Broker, APP Connect) and IBM MQ, Microsoft .Net Framework & .Net Core (Web Services, Rest APIs, Microservices, back ends, etc...), Oracle PL/SQL, DELPHI, etc...
Monitoring the performance of servers and applications and ensuring they are running smoothly on daily basis, as well as analyzing deployed products and subsequently reporting developmental areas to improve functionality of systems.
Administering and maintaining customer touch points web services including Zain Portal, Zain USSD, CRM, IBM MW, IVR, Zain APP, CMS…etc. as well as communicating requirements to vendors and ensuring that problems are followed up and resolved in a timely manner.
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