He/she provides dedicated integration support for all types of merchants.
Develops subject matter expertise in one or more payment services and handles escalations related to those services.
He/she manages high severity incidents till resolution.
He/she can deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token migrations, embedded customer experience).
He/she understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
He/she understand the risk/opportunities with various implementations and help our merchants make the right trade-offs (e.g., creation of downstream bottlenecks, managed vs. unmanaged services, etc.).
He/she understand the problem, defines severity, and proposes a workaround solution during crisis times to recover transactions while still working on the end-to-end solution.
He/she works very closely with Infosec and Tech team to mitigate risks and vulnerabilities. They actively execute mandates from our Infosec and tech teams to ensure we meet the payment security bar.
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