Embedded Escalation ....
Embedded Escalation Engineer
Posted on :
24-09-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1567913
- Continuous engagement with CSS (Product support engineering team) to triage high severity cases, provide them directions/solutions to meet first day resolution (FDR)
- Work directly with our Azure HDInsight Product Group to provide world-class engineering support at a product component level.
- Where a solution is not available encouraging to escalate to Product group and making sure a solution provided for the end customer is as quick as possible
- Follow up on aging Customer Reported Incidents (CRIs) to make sure end user CSAT for your respective product is met and is getting higher and higher.
- Keep track of Time to Resolve, Time to Mitigate metrics and improve them month over month.
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
Engineering
Key Skills
- Engineering
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